Our Purpose
To build a strong community of practitioners that advances the knowledge, application and adoption of Continuous Improvement and Operational Excellence — making improvement a normal way of working, not an occasional project.
Continuous Improvement Network Association
Reclaim& Refill
Driving the Practice of Operational Excellence.
A Professional Network for Continuous Improvement and Operational Excellence Practitioners — dedicated to enabling organisations to reclaim growth through excellence, and refill them with capability that stays.
Improvement as a way of working.
Operational health10/10dimensions diagnosed, in under 5 minutes.
Who we are
A community of Operational Excellence practitioners.
CINA is a community of Operational Excellence practitioners, driven by experts with a focus on enabling businesses to reclaim their growth through excellence. We believe in building a body of knowledge that is replicable widely — turning proven improvement practice into shared professional capital.
CINA exists to make improvement a normal way of working — not an occasional project. We connect people, build capability, share knowledge and promote practical improvement practices that enable organisations to achieve sustainable performance excellence.
Our beliefOperational Excellence is not simply about processes, tools or technology. It is about creating organisations where people continuously improve processes, eliminate waste, make better decisions and consistently deliver value to customers and stakeholders.
Who we bring together
- Operational Excellence PractitionersConnected & engaged through the Network
- Business Leaders & ExecutivesConnected & engaged through the Network
- Managers & Improvement ChampionsConnected & engaged through the Network
- Consultants & AcademicsConnected & engaged through the Network
Purpose, vision & mission
Improvement as a normal way of working.
Our Vision
To become a leading network for the advancement of Continuous Improvement and Operational Excellence practice.
Our Mission
To connect people, build capability, share knowledge and promote practical improvement practices that enable organisations to achieve sustainable performance excellence.
Are you awake at night?
Imagining how your business is not responding...
Tap every symptom that sounds familiar. Watch how much potential is sitting locked up — value CINA helps you reclaim.
Estimated reclaimable potential
0%
Select what appliesMost leaders find 3 or more of these draining the business at once.
Ask yourself
10 questions every business leader must answer
Honest answers here are where reclaiming begins. No diagnosis, no plan — until you can name what's really happening.
- 1What operational issue is currently limiting growth?
- 2Where do you believe money is leaking in your business?
- 3What processes create the most customer complaints?
- 4How much management time is spent firefighting?
Why the network matters
From strategy on paper to disciplined, everyday improvement.
Many organisations invest in strategies, technology and systems but struggle to translate these investments into consistent operational performance. CINA seeks to close this gap by promoting a culture of disciplined, everyday improvement.
- 01See the problem
- 02Understand the process
- 03Find the cause
- 04Improve the work
- 05Measure the result
- 06Sustain the gain
Our objective is to help create organisations where improvement is embedded in everyday management rather than dependent on isolated improvement projects.
We are CINA — Understand our programs
How CINA supports your journey
Most of it is free. All of it moves you from awareness to action.
Free
Free Monthly Zooms
Monthly virtual sessions for awareness and practical insights on operations improvement.
KES 1,200 · In person
Executive Roundtable Breakfast
Exclusive in-person dialogue for Business Owners, CEOs and Executive Decision Makers.
Free · 5 min
Free Self-Assessment
Diagnose your operational health across 10 dimensions in under 5 minutes.
Take the AssessmentWhat we stand for
Five enduring principles
CINA is built around five enduring principles that guide everything we do.
- 01
People First
Improvement happens through people. We promote employee involvement, leadership capability, teamwork and a culture where people are encouraged to identify and solve problems.
- 02
Customer Value
Improvement must ultimately create value for customers, stakeholders and the organisation.
- 03
Process Discipline
Strong performance requires clearly defined, understood, measured and continuously improved processes.
- 04
Evidence-Based Decisions
We encourage the use of data, facts, financial information and performance measures to identify problems and guide improvement.
- 05
Sustainable Improvement
Operational Excellence is not a one-time intervention. We promote systems, routines and behaviours that sustain improvement over time.
Areas of practice
An integrated approach to Operational Excellence.
The Network promotes an integrated approach to Operational Excellence across the following disciplines.
- 01
Continuous Improvement & Lean Management
- 02
Business Process Improvement
- 03
Process Excellence & Process Management
- 04
Supply Chain & Inventory Excellence
- 05
Operational Performance Management
- 06
Financial & Operational Performance
Established methodologies we recognise
Lean · Kaizen · Six Sigma · 5S · Value Stream Mapping · PDCA · Root Cause Analysis · Standard Work · Visual Management · and other relevant improvement methodologies
Continuous Improvement Framework
Put the framework to work in your business.
Request an advanced one-to-one OpEx assessment, or bring your team into the next cohort training.
Paid · 1:1
Advanced OpEx Assessment
An expert walk-through of your operation across the seven pillars — clear improvement priorities and first moves.
Cohort
Cohort Training
Low-cost, practitioner-led monthly cohorts — 18 programmes in the BCIA catalogue, from Lean Six Sigma to logistics.
What we do
Connecting people, capability and practice.
Build Professional Capability
Learning opportunities, workshops, masterclasses, practical forums and professional development programmes for people involved in improvement.
Create a Community of Practice
We connect practitioners and organisations to exchange experiences, lessons, tools, case studies and solutions.
Promote Practical Application
We encourage members to move beyond theory by applying improvement principles to real organisational challenges.
Our professional community
CINA welcomes individuals and organisations at every stage of their Operational Excellence journey.
- Business Owners & Entrepreneurs
- CEOs & Senior Executives
- Operations Managers
- Finance & Business Performance Professionals
- Quality Professionals
- Supply Chain Professionals
- HR & People Leaders
- Continuous Improvement Practitioners
- Lean & Six Sigma Practitioners
- Consultants & Trainers
- Engineers & Technical Professionals
- Academics & Researchers
- Students & Emerging Practitioners
- Organisations Pursuing Operational Excellence
Strategic priorities
Where the Network is focused.
- CapabilityDeveloping competent Continuous Improvement and Operational Excellence practitioners.
- CommunityBuilding a strong professional network for knowledge exchange and collaboration.
- PracticeEncouraging practical application of improvement methodologies.
- Standards & ProfessionalismPromoting ethical, competent and responsible improvement practice.
Our desired impact
We envision organisations where:
- Employees actively participate in improvement.
- Leaders manage through facts and performance measures.
- Processes are visible, understood and continuously improved.
- Waste and inefficiencies are systematically identified and removed.
- Problems are solved at their root rather than repeatedly treated as symptoms.
- Improvement is connected to financial and business results.
- Teams have the capability to sustain improvements.
- Operational Excellence becomes part of organisational culture.
Our leadership
The founding team behind the network
CINA is convened and led by a founding team of practitioners and entrepreneurs committed to building the Network's professional community and body of practice.
Gachoka Kang'ata
Lead Chief Executive
Founder, Powering House
Newton Opiyo
Lead, Business Development
Founder, Bannem Business Consultancy
Julius Mwangi
Lead, Operations Coordination
Founder, Quest Spark Consulting
Our commitment
- Continuous Improvement is the practice.
- Operational Excellence is the performance ambition.
- People are the drivers.
- Sustainable results are the outcome.
The Continuous Improvement Network Association exists to connect the people, knowledge and practices required to make this possible.